This Privacy policy sets out how and why we collect, store, process and share your personal data and your rights in relation to the data you give to us.
We will always be transparent with you about what we do with your personal data.
If you have any questions you are welcome to send us an email at contact@systemairhome.com
What personal information do we collect
The personal data we collect from you directly can include:
- Personal contact information, such as your name, email address, mobile/landline telephone number, date of birth, address,
- Payment information, such as your credit card or other billing address
- Your purchasing activity, such as product preferences and other order information
- Information you give us when you contact us or when you sign up for a Systemair HOME account.
If you are using a mobile device and shopping with us online or browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.
When we are collecting data
- When you purchase products and services from Systemair HOME online, over the phone or via e-mail
- When you access our website or use any of our mobile Apps. Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookies Policy - GB
- When you create an account with Systemair HOME
- When you contact us or we contact you to take part in surveys, competitions or promotions
- When you contact Systemair HOME
How we use your data
We use your personal data in our business relation with you, for security and legal reasons and to improve your shopping experience
We use your personal data in our business relation to:
- provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website or within our apps)
- take payment online (where applicable)
- deliver your products or services
- communicate with you regarding those products and services that you purchase from us
- respond to your questions and comments
- measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media).
- improve internal business processes (such as enhancing our site, improving our services and products and identifying usage trends)
- monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language and location)
We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction and troubleshoot customer issues).
We use your personal data for security and legal reasons to:
- ensure the personal and financial information you provide us is accurate
- conduct fraud checks or prevent other illegal activity
- protect our rights or property (or those of others)
- fulfil our legal and compliance-related obligations
In some cases, we will use your personal data because it's necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency). In other cases (such as the detection of fraud) we will rely on our legitimate interests as a business to use your personal data in this way.
We use your personal data to improve your shopping experience
We use your personal data to:
- allow you to create an account on our website which enables you to purchase Systemair HOME products and services online without having to fill in your personal data every time you shop online with us
- provide you with marketing material via SMS and email
- analyse how you shop and what you shop for. This may include information on products you have viewed, historical transactions and products you have added to your online basket. This allows us to provide a browsing experience which is relevant to you.
It is in our legitimate interests as a business to use your data in this way and we do this in order to enhance your shopping experience with us. This allows us to help you find the products and services which you may be looking for and avoids you having to browse through products or services which are not relevant to you.
For information on how we use cookies, please see our Cookies Policy - GB
Who we share our data with
In order for us to provide our products and services to you, we share some of your personal information with trusted third-party service provider, with other members of the Systemair group, or with public authorities. It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves.
We may share your personal data to:
- Third-party service providers delivering our products to you. We may share information including your name, address and contact details
- Third-party service providers handling the payments from you. We may share information including our credit card or other payment information to ensure that your payment is safe and that your details are not being used fraudulently.
- Credit agencies, if you are requesting credit.
- Law enforcement agencies or public authorities, in order to prevent or detect crime or fulfil a legal requirement
- Our insurance company, if required under our contractual relationship
- Database hosting providers, Marketing agencies and Advertising partners assisting us in providing you with a positive customer experience.
- Systemair group companies, where those or other companies share various operations and business processes with us
We will never sell any of your personal data to a third party.
We share your personal information in order to fulfil our contractual obligation to you, or because it is in our legitimate interest to do so.
Your rights
You have a number of rights relating to your personal information and what happens to it.
You are entitled to:
- have your data processed in a fair, lawful and transparent way
- be informed about how your personal data is being used, an example being this privacy policy
- access personal data we hold about you
- require us to correct any mistakes in your personal data
- require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it
- request that we transfer your personal data to you or another service provider in a simple, structured format
- object at any time to processing of your personal data for direct marketing purposes
- object to automated decision making which produces legal effects concerning you or similarly significantly affects you
- object in certain other situations to our continued processing of your personal data
- otherwise restrict or temporarily stop our processing of your personal data in certain circumstances
If you would like to speak to us in relation to any of your rights, please call us at +46 222 44 000 or send an email to contact@systemairhome.com
Unsubscribe or amend your preferences
If you no longer wish to be contacted by us about our products or services, or for other marketing purposes, you can amend your preferences or unsubscribe by
Alternatively, if you have an account on the Systemair HOME website, you can unsubscribe by logging into your account.
We want to ensure that all the information we have about our customers is factually correct and up to date. If you find that the personal data we have about you is inaccurate or needs updating (for instance, you may have changed your name or address) then please contact us so that we can correct it. If you have created an account on the Systemair HOME website, you can change the details stored about you by logging into your account.