Terms & Conditions
We ask that you carefully read our Terms and Conditions and related policies before using our website.
By continuing to browse on our website, you accept these terms and conditions. If you do not accept these terms, you must not use our site.
If you have any questions, you are welcome to send us an email at contact@systemairhome.com
Personal data
We process all of the personal data you give us on our website in accordance with the terms of our Privacy Policy - GB
Please ensure that all of the information you give to us on our website including any username and password is kept safe, secure and confidential.
If you know or suspect that the security of your account is at risk, you should contact us immediately at contact@systemairhome.com
For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, Systemair HOME AB, Sweden is the “Data Controller”.
Website information
We do our best to ensure that our website operates properly at all times, but we make no warranties as to the availability or accessibility of our website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of our website. If our prices are displayed incorrectly, we reserve the right to rectify the prices and not sell you the product at the price you originally saw on our website.
When browsing our website, the colours of products may vary depending on a few factors your display settings.
Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.
We will do our best to check our website for viruses, but we do not warrant that the website is free of viruses or other malicious content
Links and sharing
Any links or opportunities to share (via social media, blogs, and similar sites and communication services) on our website are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website.
We are not responsible for the content of any websites that are linked to or from our website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result. Please note that if you do share content onto other platforms, there may be separate terms and conditions connected to the organisation that allows you to share. Please check the terms and conditions of any site you intend to share to. Some terms and conditions may prohibit you from sharing our content.
We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the website for any reason or any failure, error or delay in the sending or receiving.
Product Availability
All products are subject to availability, so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through the webshop either temporarily or permanently. We will not be liable for any losses you sustain as a result of updating or modifying our website.
Prices
Unless otherwise stated all prices shown at Systemair HOME online are inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee or additional charges, which will be added to your total order price. We reserve the right to adjust prices, products and special offers at our discretion.
If we discover an error in our pricing, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.
If for any reason we are unable to contact, you are using the contact details you have provided we will treat the order as cancelled and notify you by email.
Placing your order
You can only purchase from Systemair HOME online if you are aged 18 or over. You will need an active email address and a telephone number so that we can easily contact you. Your order counts as an offer to purchase goods from us. After placing your order, you will receive an Order Acknowledgement. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number.
It also constitutes the VAT receipt for your product(s).
Order acceptance
Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.
Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time.
If we refuse your order, we will let you know as soon as reasonably possible.
Payment
We will take payment from your card or other means of payment available in the shop, at the time you place your order.
Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.
Please see information about our payment options: Payment options – GB
Subscription Service
Systemair HOME offers 3 subscription services.
1 filter set per year. Freight cost is not included. Subscription time is 2 years. Extension of subscription must be done by the customer online or through our reminder email.
1 filter set every 6th month. Freight cost is included. Subscription time is 2 years. Extension of subscription must be done by the customer online or through our reminder email.
1 filter set every 3rd month. Freight cost is included. Subscription time is 1 year. Extension of subscription must be done by the customer online or through our reminder email.
We reserve the right to adjust terms of subscription, prices and special offers at our discretion.
Deliveries
We sub-contract our Delivery service to trusted transport service providers, however we will always remain responsible for the performance of the Delivery service. For more information about our delivery partners and delivery fees, please visit our delivery pages for more information: Delivery pages - GB
Delivery dates
For all deliveries you will see the proposed delivery date from the warehouse when placing your order. We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. Shipment time varies depending on your location and chosen delivery partner, please visit our delivery pages for more information: Delivery pages - GB
If you would like to change your delivery time or date, please contact us and we will advise if this is possible: contact@systemairhome.com
Unforseen delivery circumstances
In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.
If you need rearrangement of a delivery due to unforeseen delivery circumstances, please contact us at contact@systemairhome.com
Products damaged during transportation
If you notice any damage to product(s) following delivery, please notify Systemair HOME as soon as possible after delivery by contacting us at contact@systemairhome.com
Please include a copy of the purchase receipt, signed consignment note and a picture of the damaged product(s). See more information Delivery pages - GB
Please keep any damaged products so that we can inspect at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges.
Order cancellation
You can cancel your whole order up until 1 day before the confirmed shipping date and we will provide you with a full refund.
If you decide to cancel an order that has been delivered and would like us to collect part of, or the whole order, please see our Returns policy - GB
To cancel a product please contact us at contact@systemairhome.com, including a copy of your purchase receipt and which product(s) you would like to cancel.
Returns
If you need to return a product, please see our Returns policy – GB
Claims
Refund
Disputes
In the event you have a complaint regarding a product or service purchased from Systemair HOME, please contact us at contact@systemairhome.com
Copyright
The content of all parts of the website belongs to Systemair HOME. This includes copyright in all of the text, descriptions and images. It also includes trademarks in our name and logos.
You may download to a local hard disk and print extracts from our website for your personal use. You may also recopy downloaded extracts to others provided you do not do so for profit.
Reproduction of part or all of the contents in any form is prohibited unless for personal use. None of the content of our website may be copied or otherwise incorporated into or stored in any other web site, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other).
If you want to use any of our content for any purpose other than as set out above (which includes framing the website) you must first contact us and obtain our permission.
We reserve the right to change the terms on which our website and products are offered at any time. Any changes to our legal terms and conditions will take effect immediately when they are placed on our website and will apply to all future use of our website.
You should regularly check the General Terms and Conditions and our policies posted on our website as they may have changed since your last visit.
Website restrictions
When using our website, you cannot:
1. interfere or disable any security related features of the site or features that prevent or restrict use or copying of the content accessible via the site
2. give any false information in your account details
3. take another person’s identity without that person’s permission or misrepresent you are acting on behalf of a person, entity or organisation
4. use the site if we have suspended or banned you from using it
5. send junk, spam or repetitive messages
6. engage in any illegal or unlawful conduct
7. modify, interfere, intercept, disrupt or hack the site
8. misuse the site by knowingly introducing viruses, Trojans, worms, logic bombs or other similar material or by undertaking any other action which would harm the site, any site user’s equipment or have a detrimental impact on any site user’s experience of using the site
9. collect any data from the site other than in accordance with these Terms of Use
10. submit or contribute any content that is abusive, threatening, obscene, untrue, shocking or offensive
11. abuse, harm or bully another site user, member of our staff or person
12. submit or contribute any User Content without the permission of the content owner or otherwise infringe the copyright, trademark or other rights of third parties
13. submit or contribute any information or commentary about another person which is untrue, private, confidential or defamatory (including personally accusing another person of unproven criminality or serious wrongdoing which could damage their reputation in the eyes of anyone reading your comment).
If you breach any of these Terms of Use, we may prevent you from using this website on a permanent or temporary basis. We can take other action as well including but not limited to reporting you to the police or other law enforcement body, issue a warning or take legal action against you and pursue any costs we incur as a result of doing this.
Changing of Terms and Conditions
We reserve the right to change the terms on which our website and products are offered at any time. Any changes to our legal terms and conditions will take effect immediately when they are placed on our website and will apply to all future use of our website. You should regularly check the Terms and Conditions and our policies posted on our website as they may have changed since your last visit.
Liability
Our entire liability to you under these terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through Systemair HOME, provided that we take reasonable care when we deliver goods to you. We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made, or your order is accepted.
Governing Law
If you are a consumer, please note that these terms of use, their subject matter and formation, are governed by Swedish law. You and we both agree to that the courts of Sweden will have non-exclusive jurisdiction.
If you are a business, these terms of use, their subject matter and formation (and any non-contractual disputes or claims) are governed by Swedish law. We both agree to the exclusive jurisdiction of the courts of Sweden
Find out more: Legal notice - GB